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All Questions
What payment methods do you accept?
Major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal are accepted.
Can I change or cancel my order?
Orders can usually be modified or canceled within 24 hours of purchase.
Do you offer financing?
Yes. Financing is available through Shop Pay Installments.
How do bundle discount codes work?
Bundle codes apply percentage discounts based on the number of items purchased.
My discount code isn't working — what do I do?
Verify the code spelling, expiration date, and product eligibility.
When will my credit card be charged?
Your card is charged when the order is placed.
What does the SBKDL2 Lumbar base do differently?
It includes an extra lumbar support lift for targeted lower back comfort.
What makes the SBKDG2 G2 Massage base different?
It adds built-in massage functionality with multiple intensity settings.
What features does the SBKDP2 SmartBase Pro have?
It includes head/foot adjustment, LED lighting, USB ports, Bluetooth app control, and wireless remote.
Does an adjustable base need a special power outlet?
No. It plugs into a standard household outlet.
Can two people use an adjustable base?
Yes. Standard bases move together, while split king models allow separate controls.
What is split king and do I need it?
A split king allows each sleeper to adjust their side independently.
What payment methods do you accept?
Yes. Standard bases move together, while split king models allow separate controls.
What payment methods do you accept?
It elevates the head and legs slightly to reduce pressure and improve circulation.
How long will my Vyro mattress last?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
How do I clean my mattress?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
Which pillow is best for my sleep position?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
Are your sheets compatible with deep mattresses?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
What's the difference between the Sofinity and ActiveAlign lines?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
How do I choose the right firmness?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
What is CertiPUR-US certification?
It certifies that the foam is tested for harmful chemicals and low VOC emissions.
What is copper-gel foam and how does it work?
Copper-gel foam helps pull heat away from the body and offers antimicrobial benefits.
What are Lumi Bands™?
Lumi Bands™ provide reinforced edge support in premium mattress models.
What is the Air Grid™ layer?
Air Grid™ improves airflow, flexibility, and support within the mattress base.
How do I pair the adjustable base remote?
Hold the sync button on the remote, then press sync on the control box.
How do I connect the adjustable base app?
Download the listed app, enable Bluetooth, and pair the base through the app.
Can I use my Vyro mattress with an adjustable base?
Yes. All Vyro foam and hybrid mattresses are adjustable-base compatible.
How do I attach the headboard to my adjustable base?
Most headboards attach directly to compatible bed frames using standard bolt holes.
My adjustable base is making noise — how do I fix it?
Tighten legs, check floor leveling, center the mattress, and inspect moving parts.
How do I set up my new mattress?
Unbox the mattress on your foundation, remove the plastic carefully, and allow 24–72 hours for full expansion.
There's a smell after unboxing — is it harmful?
No. Temporary off-gassing is normal and harmless.
What foundation or bed frame do I need?
Platform beds, slatted frames, adjustable bases, and box springs are compatible.
How do I assemble my bed frame?
Follow the included instruction sheet and tighten all bolts after assembly.
How do I set up my adjustable base?
Attach legs, position the base, plug it in, and test the remote.
How long does delivery take?
Most orders ship in 1–2 business days and arrive within 3–5 business days.
How is the mattress shipped?
Mattresses are compressed and shipped in a compact bed-in-a-box package.
Is shipping really free?
Yes, shipping is free within the contiguous 48 US states.
How do I track my order?
A tracking email is sent once your order ships.
My order arrived damaged — what do I do?
Contact support within 48 hours with photos for a free replacement.
What does the 5-year warranty cover?
It covers manufacturing defects including foam cracking, splitting, and sagging greater than 1.5 inches.
What voids the warranty?
Improper foundations, stains, misuse, commercial use, and removed law tags can void the warranty.
How do I make a warranty claim?
Contact support with your order number, description, and photos of the issue.
What is the warranty on adjustable bases?
Adjustable bases include a 5-year motor warranty and 2-year frame/component coverage.
What payment methods do you accept?
Pillows and bedding have a 1-year warranty against manufacturing defects.
How does the 100-night trial work?
When your Vyro mattress arrives, your 100-night trial begins. Sleep on it for at least 30 nights so your body can fully adjust. If you're not satisfied before night 100, contact support for free pickup and a full refund.
What if I want to return my mattress?
Returns are completely free. Contact Vyro support and they’ll schedule a pickup. Refunds are processed within 3–5 business days after pickup.
Can I exchange for a different firmness?
Yes. Vyro offers a one-time free firmness exchange during the 100-night trial.
Do I need to keep the original packaging to return?
No. Original packaging is not required for returns.
Can I return pillows and bedding too?
Yes. Pillows, sheets, and protectors can be returned within 30 days if unopened and in original condition.
What payment methods do you accept?
Major credit cards, Shop Pay, Apple Pay, Google Pay, and PayPal are accepted.
Can I change or cancel my order?
Orders can usually be modified or canceled within 24 hours of purchase.
Do you offer financing?
Yes. Financing is available through Shop Pay Installments.
How do bundle discount codes work?
Bundle codes apply percentage discounts based on the number of items purchased.
My discount code isn't working — what do I do?
Verify the code spelling, expiration date, and product eligibility.
When will my credit card be charged?
Your card is charged when the order is placed.
What does the SBKDL2 Lumbar base do differently?
It includes an extra lumbar support lift for targeted lower back comfort.
What makes the SBKDG2 G2 Massage base different?
It adds built-in massage functionality with multiple intensity settings.
What features does the SBKDP2 SmartBase Pro have?
It includes head/foot adjustment, LED lighting, USB ports, Bluetooth app control, and wireless remote.
Does an adjustable base need a special power outlet?
No. It plugs into a standard household outlet.
Can two people use an adjustable base?
Yes. Standard bases move together, while split king models allow separate controls.
What is split king and do I need it?
A split king allows each sleeper to adjust their side independently.
What payment methods do you accept?
Yes. Standard bases move together, while split king models allow separate controls.
What payment methods do you accept?
It elevates the head and legs slightly to reduce pressure and improve circulation.
How long will my Vyro mattress last?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
How do I clean my mattress?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
Which pillow is best for my sleep position?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
Are your sheets compatible with deep mattresses?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
What's the difference between the Sofinity and ActiveAlign lines?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
How do I choose the right firmness?
Side sleepers usually prefer softer mattresses, while back and stomach sleepers benefit from firmer support.
What is CertiPUR-US certification?
It certifies that the foam is tested for harmful chemicals and low VOC emissions.
What is copper-gel foam and how does it work?
Copper-gel foam helps pull heat away from the body and offers antimicrobial benefits.
What are Lumi Bands™?
Lumi Bands™ provide reinforced edge support in premium mattress models.
What is the Air Grid™ layer?
Air Grid™ improves airflow, flexibility, and support within the mattress base.
How do I pair the adjustable base remote?
Hold the sync button on the remote, then press sync on the control box.
How do I connect the adjustable base app?
Download the listed app, enable Bluetooth, and pair the base through the app.
Can I use my Vyro mattress with an adjustable base?
Yes. All Vyro foam and hybrid mattresses are adjustable-base compatible.
How do I attach the headboard to my adjustable base?
Most headboards attach directly to compatible bed frames using standard bolt holes.
My adjustable base is making noise — how do I fix it?
Tighten legs, check floor leveling, center the mattress, and inspect moving parts.
How do I set up my new mattress?
Unbox the mattress on your foundation, remove the plastic carefully, and allow 24–72 hours for full expansion.
There's a smell after unboxing — is it harmful?
No. Temporary off-gassing is normal and harmless.
What foundation or bed frame do I need?
Platform beds, slatted frames, adjustable bases, and box springs are compatible.
How do I assemble my bed frame?
Follow the included instruction sheet and tighten all bolts after assembly.
How do I set up my adjustable base?
Attach legs, position the base, plug it in, and test the remote.
How long does delivery take?
Most orders ship in 1–2 business days and arrive within 3–5 business days.
How is the mattress shipped?
Mattresses are compressed and shipped in a compact bed-in-a-box package.
Is shipping really free?
Yes, shipping is free within the contiguous 48 US states.
How do I track my order?
A tracking email is sent once your order ships.
My order arrived damaged — what do I do?
Contact support within 48 hours with photos for a free replacement.
What does the 5-year warranty cover?
It covers manufacturing defects including foam cracking, splitting, and sagging greater than 1.5 inches.
What voids the warranty?
Improper foundations, stains, misuse, commercial use, and removed law tags can void the warranty.
How do I make a warranty claim?
Contact support with your order number, description, and photos of the issue.
What is the warranty on adjustable bases?
Adjustable bases include a 5-year motor warranty and 2-year frame/component coverage.
What payment methods do you accept?
Pillows and bedding have a 1-year warranty against manufacturing defects.
How does the 100-night trial work?
When your Vyro mattress arrives, your 100-night trial begins. Sleep on it for at least 30 nights so your body can fully adjust. If you're not satisfied before night 100, contact support for free pickup and a full refund.
What if I want to return my mattress?
Returns are completely free. Contact Vyro support and they’ll schedule a pickup. Refunds are processed within 3–5 business days after pickup.
Can I exchange for a different firmness?
Yes. Vyro offers a one-time free firmness exchange during the 100-night trial.
Do I need to keep the original packaging to return?
No. Original packaging is not required for returns.
Can I return pillows and bedding too?
Yes. Pillows, sheets, and protectors can be returned within 30 days if unopened and in original condition.